Presently presently

Privacy Policy

Last Updated: December 1, 2025

This Privacy Policy explains how Presently ("Presently", "we", "us", or "our") collects, uses, and shares information when you use our studio management software and related services (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us, including:

  • Account information (such as your name, email address, phone number, and password);
  • Studio information (such as studio name, mailing address, and contact details);
  • Student and family data you enter into the Service (such as student names, ages, classes, schedules, and parent/guardian contact information);
  • Payment information (for example, billing name and card details), which is processed securely by our payment processor (e.g., Stripe). We do not store your full payment card number.
  • Support communications when you contact us with questions or requests.

1.2 Information Collected Automatically

When you use the Service, we may automatically collect certain information, such as:

  • Log information (IP address, browser type, pages viewed, access times);
  • Device information (device type, operating system);
  • Usage information about how you interact with the Service (features used, actions taken).

1.3 Information from Third Parties

We may receive information about you from third parties, such as payment processors or integrated services you choose to connect to the Service, consistent with their privacy policies and your settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and operate the Service, including managing accounts, enrollments, schedules, and communications;
  • Process payments and manage billing and subscription status;
  • Send important service notifications, such as changes to the Service, security alerts, or policy updates;
  • Respond to support requests and provide customer service;
  • Improve and customize the Service, including monitoring usage, troubleshooting, and developing new features;
  • Comply with legal obligations and enforce our Terms of Service and other agreements.

3. Data Security

We implement industry-standard security measures designed to protect your data, including encryption in transit and at rest, secure data centers, access controls, and periodic security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Data Sharing

We do not sell your personal information. We only share data in the following circumstances:

  • Service providers: We share information with trusted third-party service providers that help us operate the Service (for example, Stripe for payment processing, hosting providers, email delivery services). These providers are authorized to use your information only as necessary to provide services to us.
  • Legal requirements: We may disclose information if required to do so by law or in good faith belief that such action is necessary to (a) comply with a legal obligation or lawful request, (b) protect and defend our rights or property, (c) protect the safety of users or the public, or (d) prevent or investigate possible wrongdoing.
  • Business transfers: If we are involved in a merger, acquisition, financing, or sale of all or a portion of our business, your information may be transferred as part of that transaction, subject to appropriate safeguards.
  • Aggregated or anonymized data: We may share aggregated and/or anonymized information that does not identify individuals, for analytics, reporting, or improving the Service.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

  • Access your personal data that we hold;
  • Correct inaccurate or incomplete data;
  • Request deletion of your data, subject to certain legal or contractual obligations that may require us to retain some information;
  • Export your data in a structured, commonly used format, where technically feasible;
  • Object to or restrict processing of your data in certain circumstances, as permitted by law.

To exercise these rights, please contact us at privacy@usepresently.com. We may need to verify your identity before responding to your request.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service and fulfill the purposes described in this Policy. Upon account deletion, we will delete or anonymize your data within 30 days, except where we are required or permitted by law to retain it for longer (for example, for legal, tax, or accounting purposes, or to enforce our agreements).

7. Cookies

We use essential cookies and similar technologies to operate and secure the Service, such as maintaining your session when you are logged in. We do not use cookies for third-party advertising or cross-site tracking.

You can usually set your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of the Service may not function properly if cookies are disabled.

8. Children's Privacy

The Service is not directed to children under 13, and children do not create their own accounts. Student data, including information about minors, is entered and managed by authorized studio administrators or parents/guardians.

If we become aware that we have collected personal information directly from a child under 13 without appropriate consent, we will take steps to delete such information. If you believe this may be the case, please contact us at privacy@usepresently.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and may provide additional notice (such as via email or a notice within the Service) for significant changes.

Your continued use of the Service after any changes become effective constitutes your acceptance of the updated Privacy Policy. If you do not agree to the changes, you should stop using the Service.

10. Contact

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@usepresently.com

← Back to Home